PRIVACY POLICY

Posted as of 8th July 2021

Last updated as of 8th July 2021

 

This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional website.

 

This Website is created and operated by M/s SAMPHION TECHNOLOGY PRIVATE LTD, (hereinafter referred to as “We”, “Our”, and “Us”) and operating under the brand name “ADOR” (“Brand name”). The app is developed under the parent company - Samphion Technology Private Limited. The creator of this Privacy Policy ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across on this Website. This privacy policy contains information about the Website “www.adormatch.com” (“Website/Platform”).

The parent company are sole developers of the application and hold rights of all the functionalities and features. 

The parent company holds all information regarding copyrights, brand trademark, proprietary algorithm and development / source - code. 

 

For the purpose of these Privacy Policy (“Privacy Policy”), wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Website. “You”, “Your”, “Yourself”, “User” shall mean and refer to natural and legal individuals who shall be users of this website provided by us and who is competent to enter into binding contracts, as per Indian laws. “Third Parties” refer to any website, platform or individual apart from the Users and the creator of this Website

 

To provide You with Our uninterrupted use of the Website, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used. 

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This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at happydating@samphie.club.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED

HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

 

INFORMATION WE COLLECT

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:

1. Registration data, such as name, age, location, photographs, health and lifestyle interest, proficiency in health and lifestyle interest, personality type, profession and phone number.

2. Push notifications and location information. Our website collects location information and engages in push notifications. The User is at liberty to turn off these features, however, we require these features so as to provide the best version of our services.

3. Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer or device browser information, and other information associated with your interaction with the Website;

This privacy policy also applies to data we collect from users who are not registered as members of this Website, including, but not limited to, browsing behavior, pages viewed etc. We also collect and store personal information provided by You from time to time on the Website. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

1. To enable the provision of services opted for by you;

2. To enable the viewing of content in your interest;

3. To communicate the necessary account and service-related information from time to time;

4. To allow you to receive quality customer care services and data Collection;

5. To comply with applicable laws, rules and regulations;

Where any service requested by You involves a third party, such information as is reasonably necessary by the Company to carry out Your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Company may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to happydating@samphie.club.

To the extent possible, we provide You with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website and opt-out of any non-essential communications from the Website.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

 

OUR USE OF YOUR INFORMATION

The information provided by you shall be used to provide and improve the service for you and all users.

1. To provide you with services on your request.

2. For maintaining an internal record.

3. For enhancing the Services provided.

4. For maintaining record under the legal and statutory provisions.

 

For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal data may be collected and stored by Us for internal record.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you. We may reach out to you over call, WhatsApp as well as SMS to provide details of our plans, packages and offers.

All conversations, communications and will be completely private, confidential and  for providing good service experience of matchmaking.

We do not have access to chat conversations, our third party CRM data does not have any photographs or private details of any customer/ user.

We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Website so that we can improve it and cater personalized content/ads according to their preferences.

 

HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely to fulfil those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

 

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. By continuing to browse the site, you are agreeing to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. A list of the type of cookies we use is as follows;

1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

2. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

3. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.

Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

 

GOOGLE ADSENSE

Google AdSense is a tool that allows website publishers to deliver advertisements to site visitors in exchange for revenue calculated on a per-click or per-impression basis. To do this, Google uses cookies and tracking technology to deliver ads personalized to a website user/visitor. In this regard the following terms are specified to the Users:

1. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.

2. Google's use of advertising cookies enables us and our partners to serve advertisements to you based on their visit to our Platform and/or other websites on the Internet.

3. You may opt out of personalized advertising by visiting Ads Settings.

4. All advertisements of third parties on our website are for informative purposes only and the website guarantees or bears liability for the authenticity of the advertisements.

5. At no point will we permit its Competitors to advertise on the website.

6. All visitors of the Platform may visit the links in the advertisements at their own risk or choose to not accept the cookies permitting third parties to display their advertisements.

 

GOOGLE ANALYTICS

We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies may follow all visitors of the Platform and collect anonymous data on where they have come from, which pages they visit, and how long they spend on the site. This data is then stored by Google to create reports. These cookies do not store personal data or business data. The information generated by the cookie about the use of the Website, including  IP address, may be transmitted to, and stored by Google on servers in the United States. Google may use this information to evaluate the visitor’s use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate any IP address’ with any other data held by Google. By using this website, all visitor’s consent to the processing of data by Google in the manner and for the purposes set out above. The Google website contains further information about Analytics and a copy of Google's privacy policy pages.

 

EXTERNAL LINKS ON THE WEBSITE

The Website may include advertisements, hyperlinks to other Websites or resources. We have no control over any other website or resources or contents available on these other websites, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services or other materials on or available from such Website or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Websites. These external third-party websites and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the Website and review their privacy policy.

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GAMEZOP AND QUIZOP INTEGRATION POLICY

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The Platform and / or the Content can also be made available to You within other apps and websites owned by Us (“Company Platforms”) or third-party platforms, including but not limited to, third-party websites, mobile applications, and other internet products (“Third-Party Platforms”).

This Agreement will be applicable to You in entirety even when You Use the Platform and / or the Content from within Company Platforms or Third-Party Platforms. In such cases, all the terms and policies of such Company Platforms or Third-Party Platforms shall also be applicable to You.

We may collect and have access to Your Personal Information (as defined below) when You Use Platform or Content: (i) directly, or (ii) through Company Platforms, or (iii) through Third-Party Platforms.

You must be 18 (eighteen) years of age or older to Use the Content and / or the Platform in any manner. By Using the Content and / or the Platform, You hereby represent and warrant to Us that You are 18 (eighteen) years of age or older, and that You have the right, authority, and capacity to Use the Content and / or the Platform, and that You agree to abide by this Agreement.

All Users must be persons who can form legally binding contracts under the Indian Contract Act, 1872 (“Contract Act”). Persons who are “incompetent to contract” within the meaning of the Contract Act, including minors, un-discharged insolvents, etc. are not eligible to Use the Platform and / or the Content.

We respect the privacy of Users and are committed to protect it. This Policy is in accordance with the Information Technology Act, 2000, and the applicable rules thereunder including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and / or any other applicable laws of India and applicable rules made under such other applicable laws of India.
This Policy describe a contractual agreement between the User and Us regarding the User’s Use of the Content and / or Platform. You agree not to enter into any contractual provisions in conflict with this Agreement.

By voluntarily Using Platform and / or Content, and providing Us with information (personal and / or non-personal), You hereby consent to Our use of Your information in accordance with this Policy.

In the event You do not agree with the terms and conditions of this Policy, please do not proceed further to Use Platform and / or Content.

You hereby agree and acknowledge that this Policy shall not be applicable:

• for any collection, handling, process, access, storage, or sharing of Your Personal Information by a Third-Party Platform where the Platform or Content is available, either directly through that Third-Party Platform or through any other source.

• to Company Platforms or Third-Party Platforms that make Platform or Content available to their users.

• to websites, apps, and other internet products You get re-directed to when You click on any advertisement on the Platform or Content.

• to information We collect about You offline or outside of Platform, such as over the phone or in person, except for any information (including feedback) that You provide to us under Section 1.1.1 (iv) of this Policy.

• to information that is collected, handled, stored, processed, accessed, and shared by Third-Party Services (as defined below).

We have no control over and responsibility towards the privacy practices or the content of any of advertisers running promotions on Platform or Content, Third-Party Platforms that make Platform or Content available to their users, and Third-Party Services. You are advised to check the applicable privacy practices and terms of such advertisers, Third-Party Platforms, and Third-Party Services.

This Policy is effective since 1 June 2016 and has since been amended multiple times, with last being amended as on the date provided above, and will be amended periodically, to provide for change in Our practices, including the manner in which We collect, store, deal with, or use Your data, including Personal Information. We reserve the right to amend and update the Policy further and amendments will be effective immediately upon being published on Platform. You should check the Policy regularly for amendments and latest information regarding Our privacy practices.

1. COLLECTION OF INFORMATION

   1. INFORMATION YOU PROVIDE

      1. During Your Use of Platform and / or Content, We may collect and process information, including, without limitation, Personal Information from You, which are detailed below:

         • We may collect personal information from You while You Use the Platform and / or Content, including but not be limited to, contact information such as name, email address, mailing / residential address with pin code, phone number, gender, cookies, internet protocol addresses, city, region, country of residence, device IDs, and user agents (together, “Personal Information”).Further, if You choose to disclose information about Yourself in Our online chat rooms or equivalent, comments section, or by creating a profile on Platform (if available), any information, including Personal Information that You disclose in these areas is public information, and maybe accessible to anyone who uses Platform and / or Content. We are not responsible for the actions of any third-parties with whom You share personally-identifiable information through Platform and / or Content.

         • We may also collect additional Personal Information about You when You Use Platform and / or Content through Third-Party Platforms, in accordance with the privacy policy of such Third-Party Platforms. Such information received from the Third-Party Platforms at the time of accessing Platform and / or Content may include, and not be limited to, the username, user ID, pictures, phone number, e-mail address associated with the Third-Party Platform, any information that has been made public in connection with that Third-Party Platform by You, and / or any information or content such Third-Party Platform shares with Us. By Using Platform and / or Content through a Third-Party Platform, You authorize Us to collect, store, use, and retain such information collected from the Third-Party Platform, including Personal Information and content in accordance with this Policy.
           Note that since Platform and / or Content maybe Used through Third-Party Platforms, where some of these Third-Party Platforms may be social media platforms, it is Your responsibility to read and understand the terms and privacy policies of such Third-Party Platforms and decide whether You want to use such Third-Party Platforms, before Using the Platform and / or Content through such Third-Party Platforms.
           Further, if You use Your accounts on third-party products (including but not limited Google, Facebook, LinkedIn, and Truecaller) to sign-in to the Platform or sync your profile on such third-party products to Your account on Platform, We will collect information in accordance with the terms of these third-party products.
           Content and / or Platform, may contain advertisements, which could be targeted and interest-based. We may display advertisements to You based on Your Personal Information, and / or based on Your engagement with Platform and / or Content, and /or based on the policies of Third-party Services. Towards this, certain third-party tools that We have integrated on Platform and / or Content, such as Advertising Partners (as defined below) (for instance, Google AdSense), ad server (for instance, Google Ad Manager), web analytics tools (for instance, Google Analytics), Cloud Services Providers (as defined below) (for instance, Amazon Web Services), etc. (collectively, “Third-Party Services”) may directly or indirectly collect Your Personal Information. We may also share Your Personal Information with such Third-Party Services. We will not be responsible and / or liable for the collection, storage, usage, access, and disclosure of Your Personal Information by such Third-Party Services and these would be governed by the privacy policies of these Third-Party Services. It is solely Your responsibility to read, accept (if applicable), and keep Yourself updated with the policies and terms of such Third-Party Services.
           You may refuse to provide the aforementioned Personal Information to Us. However, such refusal may prevent You from receiving all or certain offerings in Platform and / or the Content.

         • If You use Your phone number to access Content and / or Platform, We may access Your contacts list on Your device, including any data, such as phone number, name and profile photo available in such contact lists, including, to determine if someone in Your contacts is Using Content and / or Platform.

         • Personally-identifying information, if any, that You post during chats, posting comments on Our forums, sending feedback, entering contests, etc. will also be collected by Us.

         We do not make any warranty whatsoever, whether express or implied, relating To fitness or accuracy, reliability, completeness, timeliness, performance, Safety, merchantability, quality, suitability, fitness for a particular Purpose, or authenticity towards your personal information that we collect, Access, use, store, disclose and / or otherwise process, at any particular Time or location.

         You should not use platform and / or content, by means of any mechanism or Technology which conceals your actual geo-location or provides incorrect Details of your location (for example, by using a virtual private network). We will not be responsible or liable for any collection, storage, or Processing of your personal information or any other data if you use any Mechanism or technology which conceals your actual geo-location.

      2. We also collect and track the following information based on Your engagement on Content and / or Platform. Please note that the below mentioned is an indicative list of information pertaining to Your engagement with the Content and / or Platform that we may collect, use, access, track, disclose, store, and / or otherwise process:

         • From Your activity: IP address (static or dynamic), browser type, browser language, pages viewed on Platform and the order of those pages, the amount of time spent on particular pages and Content, the date and time of Use, etc.

         • From Your device: Type of device, define manufacturer, advertising identifier, device identifiers (such as IMEI), operating system and version, carrier, language settings, geo-location, network type (2G, 3G, 4G, Wi-Fi), screen resolution, etc.

         • From Third-Party Services: Reports on activity, engagement metrics on Platform and Content, usage trends, demographic data, etc.

      3. When You Use Content and / or Platform, We may place cookies in Your web browser. We use cookies for numerous purposes, including but not limited to: enabling certain functions of Platform and / or Content, capturing Users’ analytics, storing Users’ preferences, and enabling advertisement delivery (including behavioral advertising).
         Cookies are small blocks of data created by a web server when an internet user is browsing a website and are placed on such user’s computer or any other device by such user’s web browser. A cookie file is stored in an internet user’s web browser and allows the service or a third-party to recognize such user and make such user’s next visit easier and the related service more useful.
         We use the following cookies on Platform and/or on Content, for the purposes explained below:

         Category of CookiesDescriptionAdditional Information

         Essential CookiesEssential cookies are the basic form of memory - usually first-party cookies - used to store the settings selected by You on the Platform. As the name implies, they are essential to the Platform's and Content's functionality and cannot be disabled by You. For example, an essential cookie may be used to save You from having to log in each time You access a new webpage on the Platform in the same session.We use essential cookies on Platform and Content.

         Analytics CookiesWhen You Use Platform and / or Content, certain Third-Party Services generate an “anonymous analytics cookie”. These cookies tell Us whether You have visited Content and / or Platform before and analyse Your behaviour accordingly. Your browser will communicate if You have these cookies and, if You don’t, new ones are generated. This allows Us to track how many Users We have, how often they visit the Content and / or Platform, etc. These cookies cannot allow Us to identify individuals. We use them to gather statistics, for example, the number of visits to a page.Third-Party Services we use on Platform and Content generate Analytics Cookies. These include but are not limited to:

         • Google Analytics: We use Google Analytics on the Platform and Content. Google Analytics generates statistical information about a website use by using cookies, which are stored on Your browser. The information generated relating to Platform and / or Content is used by Google Analytics to create reports about Use of Platform and / or Content. Google may store and use this information. Google's privacy policy is available at: https://policies.google.com/privacy
           
           To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout

         • Microsoft Clarity: Microsoft Clarity is a user behavior analytics tool that helps Us understand how Users are interacting with Content and / or Platform through features such as session replays and heatmaps. Microsoft may store and use this information. Microsoft's privacy policy is available at https://privacy.microsoft.com/en-us/privacystatement

         • MoEngage: MoEngage is a user engagement platform that analyses behaviour of users and sends them personalized communication. MoEngage may store and use this information. MoEngage's privacy policy is available at: https://www.moengage.com/privacy-policy/

         Advertising CookiesThese cookies may be set through Platform and /or Content by Advertising Partners. These cookies are used by such Third-Party Services to build a profile of Your interest and show You targeted and / or relevant advertisements. They may also be used to know whether You have seen an advertisement or a type of advertisement, and how long it is since You have seen it.We are an advertising-supported service. We partner with Third-Party Services to provide advertisements on Platform and / or the Content (“Advertising Partners”). These Advertising Partners collect certain information from the Users and use them to serve Users with advertisements on Platform and / or Content, and analyse which Users see and click on particular advertisements. Advertising Partners that placed Advertising cookies on the Platform and / or Content include, but are not be limited to, the ones listed below. Key policies of the Advertising Partners have been linked alongside:

         • Google AdSense, AdX, and Ad Manager: Google will track Your behavior across the web using cookies and serves You relevant ads. You can view and edit the interests associated with Your browser as well as opt out of personalized advertising at: https://adssettings.google.com/authenticated?hl=en
           
           However, this opt-out mechanism uses a cookie, and if You clear the cookies from Your browser Your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, You should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin
           
           Privacy policy: https://policies.google.com/privacy
           
           Cookie policy: https://policies.google.com/technologies/cookies

         • Taboola: Privacy policy and opt-out mechanism: https://www.taboola.com/policies/privacy-policy
           
           Cookie policy: https://www.taboola.com/policies/cookie-policy

         • PubMatic: Privacy policy and opt-out mechanism: https://pubmatic.com/legal/privacy-policy/
           
           Cookie policy: https://pubmatic.com/legal/platform-cookie-policy/
           
           We also use PubMatic's Identity Hub to centralise, test, and optimize alternative identity approaches. Identity Hub us an ID management tool for publishers and leverages specialized technology infrastructure in order to simplify complex alternative identifier market.
           
           ID partners that we use through PubMatic Identity Hub include but are not limited to: Criteo, LiveRamp, TTD 1.0, PubCommonID, ID5, Lotame You are advised to view the privacy practices and opt-out policies of these ID partners on their respective websites.

         • Amazon Publisher Services: Privacy Policy: https://aps.amazon.com/aps/privacy-policy/
           
           Cookie Policy: https://advertising.amazon.com/legal/cookie-policy

         • Index Exchange: Privacy Policy and Cookie Policy: https://www.indexexchange.com/privacy/

         • OpenX: Privacy Policy and Cookie Policy: https://www.openx.com/privacy-center/ad-exchange-privacy-policy//

         Session CookiesSession cookies are temporary and deleted from Your machine when Your web browser closes.

         It is usually possible to stop Your browser from accepting cookies from a website. Please note, however, that if You delete cookies or refuse to accept them, You might not be able to Use all the features the Platform and / or the Content offer. You may not be able to store Your preferences, and some of Our pages might not display properlyAll modern browsers allow You to change Your cookie preferences through their settings. These settings will typically be found in the "options" or "preferences" menu. In order to understand these settings, the following links may be helpful:

         • Google Chrome: https://support.google.com/chrome/answer/95647

         • Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

         • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

         • Internet Explorer:  https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

         To find information relating to other browsers, please visit the browser developer's website.
         If You are primarily concerned about cookies being generated by Advertising Partners, You may be able to turn these off by going to the Your Online Choices site or any other application that provides a similar service. However, in the event a third-party, including a Third-Party Service, uses statistical identification or other non-cookie technologies (such as eTags and web or browser cache) on Platform or Content, then browser settings that block cookies may have no effect on such technologies.

2. REASONS FOR COLLECTING INFORMATION

   We use Your Personal Information and other information to maintain the general and personalized content and functionality of Platform and / or Content. In addition, We use personal details to make it possible to accommodate Your requests. We will use and retain Your information for such periods as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements, including the Agreement.More specifically, it may be used for one or more of the indicative reasons provided below:

   1. To improve Content and Platform, and to help You efficiently access Platform and / or Content;

   2. To personalize Your experience and make bespoke recommendations;

   3. To help You efficiently access Your information and the progress each time You use Platform and / or Content;

   4. For running advertising and promotions;

   5. To resolve Your disputes with Us and to resolve Your grievances;

   6. To carry out Our obligations and to process transactions arising from any contracts entered into between You and Us;

   7. Conduct research and analysis to detect, prevent, mitigate, and investigate fraudulent or illegal activities;

   8. Monitor aggregate metrics such as total number of viewers, visitors, traffic, and demographic patterns and to analyse how the Content and / or Platform is used, diagnose service or technical problems, maintain security, etc.;

   9. To notify You about changes on Platform and / or Content and any breach of the security of Your information and take appropriate action to the best of Our ability to remedy such a breach;

   10. To enable Us to comply with legal and regulatory obligations;

   11. To administer a contest, promotion, survey, etc. or to maintain record of Our dealings with You;

   12. To help You to connect with Your friends from social media network or device's contacts;

   13. To send periodic emails for sharing information and updates pertaining to the Content or Platform, occasional news about Us, updates, related product or service information, etc.;

   14. To enforce or protect Our rights, or any or any of Our affiliates, associates, employees, directors, or officers, or when We have reason to believe that disclosing Personal Information of Users is necessary to identify, contact, or bring legal action against someone who may be causing interference with Our rights, Platform, and / or Content, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

3. SHARING YOUR INFORMATION

   1. WITH EMPLOYEES, CONTRACTORS, AND AFFILIATED ORGANIZATIONS: Strictly on a need-to-know basis in order to process it on Platform’s behalf or to facilitate smooth functioning of Our business, such as providing Platform, Content, IT support, and customer service. Platform shall share such information, including Personal Information, within its group companies and officers and employees of such group companies for the purpose of processing Personal Information on its behalf. We also ensure that these recipients of such information, including Personal Information, agree to process such information based on Our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

   2. WITH THIRD-PARTIES: We may share Your information, including Personal Information, with Third-Party Services, Third-Party Platforms, and other third-parties for purposes including but not limited to the conduct of Our business, to provide Platform and Content to You, mitigating fraud and risk, Our compliance with applicable laws, etc.
      We may store information in locations outside the direct control of Platform (for instance, on servers or databases located with Cloud Service Providers).These third-parties may provide You with additional services or information about the products and services they offer. Their handling of Your information, including Personal Information, shall be as per their respective privacy policies and Platform shall not be responsible for the same.We will not be responsible for any breach of security or for any actions of any third-parties including, without limitation, Third-Party Platforms and Third-Party Services, that receive Your Personal Information. We shall not be liable for any loss or injury caused to You as a result of, You and / or Us providing Your Personal Information to third-parties even if links to such third-party websites are provided on Platform and / or the Content.We assume no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third-parties, including, without limitation, those of Third-Party Platforms and Third-Party Services, or acts or omissions beyond Our reasonable control and You agree that You will not hold Us responsible for any breach of security whatsoever.

   3. WITH PARENT COMPANY, AFFILIATE, SUBSIDIARY, INVESTOR, OR ACQUIRER: In the event of corporate sale, merger, reorganization, sale of assets, dissolution, or bankruptcy, Your information, including Personal Information, may be part of the transferred assets.
      In the unlikely event that We go out of business or enter bankruptcy, Personal Information would be one of the assets that is transferred or acquired by a third-party.
      You acknowledge that such transfers as contemplated above may occur, and that any acquirer of Platform may continue to use Your personal information as set forth in this Policy.

   4. WITH REGULATORY AUTHORITIES: When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including but not limited to cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing this Policy or for complying with the applicable laws and regulations.

4. PROTECTING YOUR INFORMATION

   Your information is important to Us. We use reasonable safeguards as per industry standards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use, or amendment. To achieve the same, We use reasonable security practices and procedures for the protection of Your information. However, no commercial method of information transfer over the internet or electronic data storage is known to be 100% secure. As a result, We cannot guarantee the absolute security of that information, including Personal Information during its transmission or its storage in Our systems. Be advised that if You send messages or post material containing Personal Information, that information may be collected and used by others.We store and process Your Personal Information on cloud servers provided by Amazon Web Services (“AWS”) and Microsoft Azure (“Azure”), and We may partner with other cloud service providers in future. AWS, Azure, and other cloud service providers that We may partner with in future are collectively referred to as “Cloud Service Providers”. Currently, all Your information, including Your Personal Information are stored by AWS in servers located in Mumbai, India and Azure servers in Pune, India. However, in future, all Your information, including Your Personal Information, may be maintained by Cloud Service Providers on servers or databases located outside India or to a jurisdiction where the privacy laws may not be the same as those in Your location, region, or country. By using Our offerings through Platform and / or Content, You consent to the transfer of such information to the Cloud Service Providers and to maintenance and storage of Your Personal Information in jurisdictions other than Your jurisdiction. All information, including Personal Information You provide to Us may be stored in locations outside India.Notwithstanding anything contained in this Policy or elsewhere, the Company shall not be held responsible for any loss, damage, or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below). For the purposes of this Policy, a "Force Majeure Event" shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, pandemics, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond Our reasonable control), power or electricity failure, or unavailability of adequate power or electricity.You agree and acknowledge that We may retain a copy of all information provided by You as per Our security, recovery, and back-up policies effective at such points in time, even if You stop using Platform and / or Content.

5. GENERAL

   1. YOUR RIGHT TO REQUEST
      You have a right, subject to the statutory provisions, to have Your Personal Information corrected, updated, amended, blocked, and deleted. We may, however, decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required as reasonably and solely determined by Us at such point in time. You may send an email to Our Grievance Officer and Data Protection Officer (details provided below), with a request to update, correct, block, delete, and amend any Personal Information.

   2. UNSUBSCRIBING FROM EMAIL COMMUNICATIONS
      If You are receiving Our emails and no longer wish to receive them, You may opt out at the time You receive the message by following the unsubscription instructions in that email. Please allow Us reasonable time for Your request to be processed. However, You may not opt out of service-related communications (e.g., account verification, changes / updates to features of the Platform or Content, technical and security notices, etc.).

   3. LIMITING SCOPE OF SHARING INFORMATION
      In event of disagreement with terms of this Policy, You may either not Use the Platform or Content, or You may limit Your level of interaction with the Platform or Content, which could include not providing Us with Personal Information.

   4. DELETION OF YOUR PERSONAL INFORMATION
      If You had previously agreed to this Policy, but no longer agree with this Policy or seek to withdraw Your consent with respect to Your data, please write to the Grievance Officer and Data Protection Officer. Upon withdrawal of Your consent, We will take actions and attempt to delete all Your Personal Information available with Us. We, however, will retain information, including Personal Information about You that is on Our system following Your termination and / or deletion request as per Our security, recovery, and back-up policies effective at such points in time. You understand and acknowledge that, even after removal, copies of personal data or content may remain viewable in cached and archived pages, or if other Users have copied or stored Your personal data or content.

   5. GOVERNING LAW
      This Agreement and the relationship between Platform and You hereto shall be governed by, and interpreted in accordance with, the laws of India without having regard to the conflict of law provisions thereunder. The courts of New Delhi, India, shall have exclusive jurisdiction over all matters arising pursuant to this Policy. All rights and obligations available to You and Us under Our Terms of Use, including, without limitation, dispute resolution, indemnity, and limitation of liability shall be applicable and deemed extended to this Policy.

   6. AGGREGATED STATISTICS
      Platform may collect statistics about the behavior of Users. When in the aggregate form and not pointing to a particular individual, We may display this information publicly or provide it to others.

   7. PHISHING
      Phishing can occur if Users are induced by an individual / entity into divulging personal and / or sensitive personal data by using fraudulent media, including without limitation, websites, phone numbers, and / or e-mail addresses. In the event You provide information to a website or respond to an e-mail which does not belong to Us or is not connected with Us in any manner, You may become a victim to Phishing. We do not send e-mails requesting Users to provide payment information, username, or passwords. However, We may verify the payment information (if applicable), username, password etc. provided by You from time to time.
      If You receive a suspicious email on Our behalf, We suggest You do not: (i) reply to it, (ii) open any attachments, (iii) click on links contained in the e-mail, (iv) or provide any information in response to it. You can report suspected fraud involving Us by sending an e-mail to the Grievance Officer and Data Protection Officer respectively. Please include the word "phishing" in the subject line of Your e-mail and provide as much information as possible about the suspected fraudulent activity or message.

 

SAFETY GUIDELINES

Our team monitors all activities on our Platform. It's in our core efforts to keep the portal niche and clean and build a safe and fun environment. The following are the guidelines you can follow:

 

1. BLOCK USER

If you find any User misusing the space, you can visit their profile page and block their profile by clicking on 'Block User' to ensure the particular User will not be able to access your profile anymore nor will they be able to send any messages to you.

 

1. REPORT USER

You can also use 'Report User' option in the User profile page and report the profile to our team. They will in turn help our team monitor their activities, which if found guilty, will also be removed from our system.

 

1. YOUR PERSONAL INFORMATION

Our profile format is designed so as to prevent people from identifying you unless you wish them to do so. Thus, the information that is gathered is general in nature - age, gender, profession, location. Typically, information that will help generate interest among the right prospective partners without individually identifying you. And we, will never share any of your personal data with other Users. Your email address and personal contact details are strictly confidential and under no circumstances will we share this information with any other Users on our portal. You and you alone decide whether and when you want to share this information with another User.

 

1. CONTENT VERIFICATION

We check and verify all content and photos before uploading them on our Platform. Our team reviews all the information submitted by Users before deciding if it is suitable to be published or whether it needs to be rejected. Our team also verifies whether the information given in a User's profile is consistent with the related photo. We reject any photos or content, which are improper, vulgar, or do not comply with our terms and conditions.

 

1. FILTER UNWANTED PROFILES

We have a match preference option which allows you to filter contact or find other Users by specifying your choices. This function helps you filter out searches on the basis of unwanted age groups or status so only the required Users will be able to contact you. You can change this from your match preferences

 

1. SUBSCRIPTION

A User who is more genuine and genuinely willing to meet someone, will not hesitate in paying up for the premium subscription. We make it a point that only paid Users will be able to send personalized messages to you so only the more serious of the lot can contact you.

While we ensure to the maximum to keep things safe and secure on our site, we also believe and trust our Users on taking the right decision.

 

DO’s AND DON’T’s

We aim to provide you with a safe & secure environment in which you search and find your partner.

To ensure your safety and privacy while you are enjoying visiting our Platform, we advise our User’s to follow the below do’s and don’ts.

 

1. BE ANONYMOUS

Our system of anonymous contacting and private messaging is present to ensure that your identity is protected until the time YOU decide to reveal it.

DO’s

Remember that you are in control of your online experience at all times. You can remain completely anonymous until YOU choose not to.

DONT’s

Don't include your personal contact information like name, email address, home address, mobile number, or any other identifying information in your initial messages.

Don't send contact information until your instincts tell you that this is someone you can trust. You have all the time in the world to make a decision, believe us.

 

1. PROTECT YOURSELF

Set up a separate email account for communicating.

DO’s

Look for odd behavior or inconsistencies. Serious people will respect your space and allow you to take your time.

Stop communicating with anyone who pressures you to give personal information or attempts in any way to trick you into revealing it.

DONT’s

Don't use signature lines in your emails that include your phone numbers and addresses.

Don't use your regular or official email id for communicating with a person you don't know well.

 

1. TRY REQUESTING FOR A PHOTO VERIFICATION

A photo will give you a good idea of the person's appearance, which may prove helpful in achieving a informed opinion.

DO’s

We offer free photo upload services to its members, there's no reason someone shouldn't be able to provide you a photo.

 

1. CALL AND CHAT

A phone call can reveal much about a person's communication and social skills. Consider your security and do not reveal your personal phone number to a stranger.

DO’s

Use a pre paid mobile phone number or use local telephone blocking techniques to prevent your phone number from appearing in Caller ID. Only furnish your phone number when you feel completely comfortable and have some background information on the other person.

If someone gives you a phone number with a strange area code, check it out to make sure it's not a charge number before you make the call.

 

1. IN PERSON MEETINGS

The beauty of meeting online is that you can collect information gradually, later choosing whether to pursue the relationship in the offline world. You are never obligated to meet anyone.

DO’s

Even if you decide to arrange a meeting, you always have the right to change your mind. It's possible that your decision to keep the relationship at the anonymous level is based on a hunch that you can't logically explain.

 

When you decide to meet face to face with someone for the first time, choose a public place (such as a restaurant / coffee shop) at a time when many people are around and ensure your own transportation to and fro.

For the first meeting it is always good not to meet the other person alone. Tag a friend along and ask him / her to do the same.

In case you do decide to meet him / her alone leave the name, address and telephone number of the person you are going to meet with your friend. Take a cellular phone along with you.

Even if you decide to arrange a meeting, you always have the right to change your mind. It's possible that your decision to keep the relationship at the anonymous level is based on a hunch that you can't logically explain.

 

DONT’s

Never arrange for your potential match to pick you up or drop you at home. Do not go to a secluded place or a movie alone at the first meeting.

 

1. BEWARE OF MONEY SCAMS

While we ensure to scan and filter these profiles away, you also need to keep a watch and report for any abnormalities.

DO’s

If someone asks you for money, never give in to such requests. In case someone asks you for money report the situation to us.

 

Don't be embarrassed to report problems to the police. Remember, if you don't report them, the same thing could happen to someone else.

​

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data:

1. The right to request a copy of your data which we hold about you;

2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;

3. The right to withdraw Your consent to the processing at any time;

4. The right to object to the processing of personal data;

5. The right to complain about a supervisory authority.

6. The right to obtain information as to whether personal data are transferred to a third country or an international organization.

Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

 

CONFIDENTIALITY

You further acknowledge that the Website may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

 

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

 

OUR DISCLOSURE OF YOUR INFORMATION

We may host surveys for survey creators for our Website who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.

Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

1. External Service Providers: There may be several services offered by external service providers that help you use our Website. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.

2. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

 

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration, except Email ID and mobile number. An option for facilitating such change shall be present on the Website and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

 

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.

 

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

 

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Website. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Website.

 

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to happydating@samphie.club.

 

CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to happydating@samphie.club.